Charlotte Dog Resort

 (704) 594-4699

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Payments, Early Returns, & Refunds

Please read this information before scheduling an appointment so that you are aware of the costs and procedures of our doggy day care services. Charlotte Dog Resort of Charlotte, North Carolina, makes it easy to pay for your best friend's stay with us.


Charlotte Dog Resort accepts payments via our scheduling website, which is secured by Trustwave. Neither Charlotte Dog Resort, the company that manages the scheduling portion of the website, nor our dog sitters have access to your credit card information.

When you register with us, you enter your Visa or MasterCard credit or check card information. For boarding and day care at our Charlotte, North Carolina, facility, the card on your profile will be charged at drop-off; for dog sitting, it will be charged two days before services begin.

Early Returns

We understand that things happen and plans change. If you return home early, you will be charged the full cost for scheduled boarding within 48 hours of your unscheduled early return. Any remaining balance for early return cancellations will be credited to your account for future boarding needs.

Pet Boarding Areas

Refund Policy

We do not offer refunds on any products, packages, or boarding stays. Per our early return policy, credits are issued. All credits remain on the account to be used at a future date.